Panto FAQs

How long are performances?

Performances are approximately 2 hours 40 minutes including an interval.


I opted for ‘Collect my tickets at the box office’, how do I get my tickets?

Tickets will be available for collection 30 minutes before the performance starts. All you need to do is give us your name and postcode and we will pass the tickets to you.

When you arrive at the venue, follow the signage for the panto which will lead you to our box office.


I have opted for print at home tickets, do I need to print these?

If you have access to a smartphone, you can show us your tickets for scanning from your phone. Please make the ticket bar-code as large as possible on the screen to help scanning.

If you prefer to print the tickets, please have each ticket ready for scanning.

Please note that ticket scanners may not work on damaged phone screens. If this happens, we should be able to print a replacement ticket.


I want to bring my baby to the performance, is that allowed?

All persons, regardless of age, require a ticket to enter the performance space. This includes babes in arms. North Lanarkshire Council offer a free ticket for babies up until their first birthday (i.e. 0 to 364 days) for the panto. The seat for this ticket may be located separately from other ticket holders in the group. Babies must be held by an adult and under no circumstances must a child be placed on a seat.

Please contact the box office team to check availability of babes in arms tickets.


Are wheelchair spaces available?

Wheelchair spaces are available on the front row. For more information, please contact the box office.


Do you have a hearing loop system?

Yes, we have installed a hearing loop system focused around the tiered seating.


How can I arrange a birthday shout-out?

Please speak to a member of our box office team when you arrive at the venue.


How can I contact the box office?

You can call the box office on 01698 274545 (Monday to Friday, 9am to 4.45pm) or email us on Someone from the team will get back to you as soon as we can.


Can I contact you on social media?

Our social media channels are monitored from Monday to Friday, 9am to 5pm.


How can I make contact with the venue out of office hours?

You can email us at and we will respond when the office is open; you can also leave us a voicemail. Staff will also be able to deal with face to face queries at the venue on the day.


I bought tickets online but I don’t have a confirmation email, what can I do?

Please check your email spam folder to see if the email has been received there. If you cannot find a confirmation email, please contact the Advance Booking Office at the earliest opportunity. Please be careful to enter your email address correctly when purchasing your tickets as the system will attempt to send an email to whatever address you have entered.


My question hasn’t been answered here, how can I find out more information?

You may want to look at our ticket sales terms and conditions page for more information. Or alternatively, contact the Advance Booking Office and we will assist you in any way we can.