Using Our Home Delivery Service and Staying Safe

Restarted: Monday 26 April

Our home delivery service restarted on Monday 26 April.

We’ve outlined everything you need to know before using the service. Please ensure you read the information carefully. If you have a question about our service, please visit our frequently asked questions. If you can’t find what you’re looking for, please get in touch:

01698 524790


Our service looks a little different as we have made changes to comply with social distancing.

  • This free delivery service of books and other items is available to all North Lanarkshire residents who are temporarily or permanently confined to their home due to disability, infirmity, illness, or being the carer of someone affected by these conditions.
  • Our driver will only be able to drop off and pick up items from outside your front door.
  • Our driver will wear a face covering and gloves when delivering and picking up your items, but they will also wear a badge to help you identify who they are.
  • If you are not able to get to your front door to drop off or pick up items, we would ask that you contact a friend or family member and ask them to do it for you, as our driver can only enter your hallway.
  • If you are new to the service, we will conduct a telephone interview beforehand to check eligibility and find out what kind of items you wish to borrow. To apply for the home delivery service, please use the details above.
  • Our eBooks, eMagazine and eAudiobooks remain free.